SERVICE CATALOG
MANAGED IT SERVICES
IT Infrastructure Management
End-to-end management of servers, storage, operating systems, virtualization platforms, and core IT infrastructure to ensure maximum performance, availability, and business continuity.
Remote IT Support
Comprehensive remote support services for users, systems, and applications, enabling rapid issue resolution and minimizing business disruption.
IT Service Desk
Single point of contact for incident reporting, service requests, user support, and IT assistance through structured ITIL-aligned processes.
Endpoint Management
Centralized monitoring, patching, security, compliance, and lifecycle management of desktops, laptops, mobile devices, and endpoints.
Microsoft 365 Administration
Management and support of Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user administration.
IT Asset Management
Tracking and managing IT hardware, software licenses, warranties, and technology assets throughout their lifecycle.
CLOUD OPERATIONS & DEVOPS
Cloud Infrastructure Management
Management of cloud environments across Microsoft Azure, AWS, and Google Cloud Platform to ensure scalability, security, and performance.
Cloud Migration Services
Planning, execution, and support for migrating applications, servers, databases, and workloads to cloud platforms.
DevOps Implementation
Establishing CI/CD pipelines, automation frameworks, and DevOps practices to accelerate software delivery and improve reliability.
Cloud Security & Governance
Implementation of cloud security controls, compliance standards, identity management, and governance frameworks.
Containerization & Kubernetes Services
Deployment and management of containerized applications using Docker and Kubernetes for improved scalability and operational efficiency.
Cloud Cost Optimization
Assessment and optimization of cloud resource utilization to reduce operational expenses while maintaining performance.
CYBERSECURITY SERVICES
Security Operations Center (SOC) Services
24×7 monitoring, threat detection, incident analysis, and security event management to protect organizational assets.
Vulnerability Assessment
Identification, analysis, and reporting of security vulnerabilities across infrastructure, applications, and systems.
Security Risk Assessment
Comprehensive evaluation of security risks, threats, and control effectiveness with actionable recommendations.
Endpoint Security Management
Protection and monitoring of endpoints through antivirus, EDR/XDR, threat detection, and compliance enforcement.
Security Awareness Training
Employee awareness programs designed to reduce cyber risks and strengthen organizational security culture.
Identity & Access Management
Implementation and management of access controls, privileged access management, and authentication systems.
Security Compliance & Governance
Advisory services for ISO 27001, GDPR, security policies, risk management, and compliance programs.
NOC & NETWORK SERVICES
Network Operations Center (NOC)
24×7 monitoring and management of network infrastructure to ensure maximum uptime and operational efficiency.
Network Monitoring
Proactive monitoring of routers, switches, firewalls, VPNs, and connectivity services.
Firewall Management
Configuration, monitoring, maintenance, and optimization of enterprise firewall solutions.
Network Security Services
Protection of network environments through monitoring, threat detection, access control, and security best practices.
WAN & LAN Management
Management and optimization of local and wide area network infrastructures supporting business operations.
Network Performance Optimization
Analysis and improvement of network performance, reliability, and user experience.
ERP & ENTERPRISE APPLICATION SERVICES
Oracle ERP Consulting
Implementation, optimization, upgrades, support, and advisory services for Oracle ERP environments.
Microsoft Dynamics Consulting
Implementation, customization, integration, and support services for Microsoft Dynamics solutions.
ERP Project Management
Planning, governance, execution, and successful delivery of ERP implementation and transformation initiatives.
ERP Health Assessment
Evaluation of ERP performance, processes, configurations, and user adoption with improvement recommendations.
Enterprise Application Support
Ongoing support and maintenance of ERP and business-critical enterprise applications.
Business Process Transformation
Assessment and optimization of business processes through technology enablement and ERP solutions.
DATABASE SERVICES
Database Administration Services
Management of database environments including monitoring, tuning, security, backup, and maintenance.
Database Performance Optimization
Performance tuning and optimization of database systems to improve efficiency and scalability.
Database Migration Services
Migration of databases between platforms, environments, or cloud infrastructures with minimal downtime.
Database Security Services
Protection of databases through security controls, access management, encryption, and compliance practices.
Database Health Checks
Comprehensive assessment of database environments with recommendations for optimization and risk reduction.
Backup Management Services
Design, implementation, monitoring, and management of enterprise backup solutions.
Disaster Recovery Planning
Development and testing of disaster recovery strategies to ensure business continuity.
Business Continuity Services
Creation of business continuity frameworks to minimize operational disruption during incidents.
Recovery Testing & Validation
Regular testing and validation of recovery processes to ensure readiness during emergencies.
PROJECT MANAGEMENT & SERVICE DELIVERY
Project Management Services
Deliver successful projects through structured planning, execution, governance, and control. Our certified project managers ensure projects are delivered on time, within budget, and aligned with business objectives while minimizing risks and maximizing value.
Service Delivery Management
Ensure consistent, measurable, and high-quality service delivery through SLA-driven operations, performance monitoring, stakeholder management, and continual service improvement aligned with business goals.
Governance & Compliance Services
Establish strong governance frameworks, policies, controls, and compliance processes to ensure regulatory adherence, operational transparency, risk mitigation, and audit readiness across IT environments.
Quality Management Services
Drive operational excellence through quality planning, process standardization, performance measurement, root cause analysis, and continuous improvement initiatives that enhance service quality and customer satisfaction.
Communication & Collaboration Management
Facilitate effective stakeholder engagement, transparent communication, collaboration platforms, reporting mechanisms, and governance structures to ensure alignment across projects and service operations.
Change & Release Management
Plan, assess, approve, and implement changes with minimal business disruption. Our structured release management approach ensures controlled deployments, reduced risk, and improved service stability.
Offshore Support Center (OSC)
XTEND Offshore Support Center provides cost-effective, scalable, and secure IT support services, IT Operations, Application Support, Managed Services, Data Analytics, Software Development, and Business Process from our Global Delivery Center in Kochi, India. We help organizations extend their IT capabilities through skilled professionals, proven processes, 24x7 operations, and flexible engagement models.
